Be the Hands That Carry the Platform.
Certified Thailand Kids contractors are the support backbone of every partner ministry — provisioning tablets, rolling lessons forward, troubleshooting in the field, and working alongside our engineers to bring the Gospel of Jesus to every corner of Thailand.
The support layer between partners and engineering.
Contractors run the day-to-day relationship with partner ministries — deploying the platform, keeping content fresh, fixing problems before they reach the classroom, and surfacing real-field needs back into our engineering roadmap.
Deploy & Provision
Set up tablets, configure branding, load initial content, and confirm offline-first behavior in the partner's field context.
Update Lessons
Publish new curriculum, roll forward master library updates, manage version pinning, and coordinate seasonal content drops.
Troubleshoot Field Issues
Diagnose tablet, network, sync, and content problems per user. Resolve in-context or escalate to engineering with full repro data.
Support the Church Version
Operate the church-deployment build — local sync, classroom rollout, parent-and-leader workflows — alongside the broader platform.
Standard or Enterprise — match the partners you serve.
Contractors certify at the tier they intend to support. You can hold both. Re-certification refreshes every 24 months.
Standard Contractor
- Deploy + maintain up to 10 partner ministries
- Read sync access to master library
- Business-hours support SLA
- Ticketed escalation to engineering
- Quarterly platform training sessions
Enterprise Contractor
- Unlimited partner roster, multi-region
- Write access to master library (vetted)
- 24/7 support SLA with paging
- Dedicated engineering liaison
- Roadmap preview + design feedback seat
- Eligible to lead regional onboarding cohorts
Four stages from applicant to certified contractor.
Designed to confirm technical competence, ministry alignment, and the trust required to be inside a partner's classroom — even when no one is watching.
Application
Background, references, ministry profile, and the partner tier you intend to serve.
Training
Platform fundamentals, lesson publishing, tablet rollout, recovery, and the church-version operating model.
Field Practicum
Shadow an active contractor on a real partner engagement. Complete two supervised deployments end-to-end.
Certification
Final review with Thailand Kids engineering + partner team. Issue credentials + add to the contractor roster.
Technical Competence
Tablet provisioning, sync diagnostics, offline-first deployment, lesson publishing, and a clean handoff back to engineering when issues exceed your scope.
Ministry Alignment
Bible-centered, interdenominational posture. You are not pushing a denominational distinctive into a partner's classroom — you are supporting their ministry to Thai children.
Child Safety & Discretion
Background-check clearance, two-adult ministry context awareness, and discretion handling partner data, child information, and field reports.
Communication Cadence
Clear, timely communication with both partner and engineering. The contractor is the relationship — silence is the failure mode we certify against.
What partners rely on contractors to carry.
Every active contractor maintains these baseline service responsibilities for every partner under their roster.
Lesson Update Cadence
Roll forward master library lessons on the partner's scheduled cadence. Confirm receipt on tablets in the field. Communicate any held-back versions and why.
Church-Version Support
Operate the church-deployment build for partner classrooms — recovery, re-provisioning, version pinning, and back-up restores when needed.
Per-User Troubleshooting
Direct support to the teachers and leaders inside partner ministries. Triage, resolve, document. Never push an unresolved issue back onto a partner without a path forward.
Engineering Liaison
Maintain the working relationship with Thailand Kids engineering. Bring reproducible bugs. Carry roadmap context back to partners. Be the voice of the field in product decisions.
License Health
Track each partner's license status, renewal windows, and tier eligibility. Flag legacy-license partners proactively so they keep what works for their Thai community.
Annual Review
Submit annual service review per partner. Recertify every 24 months. Stay in good standing on the contractor roster.
From inquiry to credentialed in roughly 90 days.
We move deliberately. The trust required for this role can't be rushed.
Inquire
Submit application + tier intent.
Interview
30-minute call on ministry fit + technical baseline.
Train
Two-week guided platform training, online.
Practicum
Two supervised deployments with a senior contractor.
Certify
Final review + onboarded to the contractor roster.
Ready to carry the platform into the field?
Tell us about your technical background, ministry context, and the partner tier you want to serve. We'll review and respond within five business days.